Terms and Conditions
Terms and Conditions:
Products may appear different than those shown in photos due to external factors like lighting.
Therefore, the disclaimer "Products may appear different than those shown in photos due to external factors like lighting" serves to manage customer expectations and acknowledge the inherent limitations of representing physical goods digitally
If you don't like our products, you can feel free to return them within 7 days of delivery.
How to return a product
- Act quickly: Start the return process as soon as possible after delivery to make sure you are within the 7-day window.
- Review the policy: Check the specific return policy for the product you purchased, as some items may have exceptions.
- Follow the instructions: The retailer will have a specific process for initiating a return. You may need to contact customer service or fill out a request form on their website.
- Package the item: You will likely need to return the product in its original packaging and include all tags and accessories.
- Check refund details: Understand the refund timeline and method. Some retailers process refunds to the original payment method, while others may issue store credit.
- Important considerations
- Condition of the item: For a successful return, the product should generally be in the same condition as it was received, with no signs of use or damage.
- Shipping costs: Be aware of any potential shipping fees. Some retailers may deduct a return shipping fee, and some may not refund the original shipping costs.
- Exceptions: Some items may not be eligible for returns, such as "Buy 2 Get 1 Free" offers. Always check the fine print.
- Damaged or defective items: Many retailers have a separate process for damaged or defective items, which may sometimes allow for a longer return window or a direct replacement.
The original packaging should be intact at the time of returning.
Key reasons and implications of this policy include:
- Resalability: Items returned with their original packaging intact can often be resold as new, minimizing the retailer's loss [1].
- Proof of Purchase and Condition: The original packaging helps verify that the item is the genuine product and is in a sellable condition, not having been damaged during the customer's possession or return transit [1].
- Hygiene and Safety: For certain items like electronics, the original packaging ensures all components, manuals, and safety seals are present [1].
- Customer Responsibility: By accepting this condition, the customer agrees to take reasonable care of the product and its packaging while deciding whether to keep the item.
Kindly provide a return invoice copy to the delivery agent at the time of pickup.
What to provide:
- A copy of the original invoice: This is typically the most straightforward option. You can print the order confirmation email or access your order history on the seller's website to find and print the original invoice.
- Highlight the items being returned: If you are only returning some items from a larger order, it helps to mark the specific items on the invoice copy.
- A separate declaration (if no printer is available): If you cannot print the original invoice, some companies allow you to hand-write a declaration with item details, value, and the reason for the return.
- A return label: The company may also provide a specific return label with a tracking barcode that needs to be attached to the return package.
- Why this is needed:
- Proof of purchase: The invoice serves as official proof that you purchased the item from the seller.
- Inventory management: It helps the seller properly record the return in their system and process your refund or replacement correctly.
- Tax and compliance purposes: The delivery agent needs documentation (like an invoice or delivery challan) to legally transport the goods, especially for commercial or interstate movements.
- Dispute resolution: Having the agent acknowledge receipt of the item and the documentation can help in case of any issues with the return process later.
Action Steps:
- Locate the invoice: Find the original invoice that came with your package or in your email inbox.
- Prepare the package: Pack the item(s) in their original condition with all accessories, manuals, and price tags intact.
- Include the invoice copy: Place a copy of the invoice inside the return package or have a copy ready to hand to the agent.
- Get a pickup receipt: Always ask the delivery agent for a physical or digital return pickup slip/receipt as proof that they have collected the item.
